Versand

Shipping Policy

At The Rose, we want your order to arrive safely and as quickly as possible. Below you can find everything you need to know about our shipping process.

Shipping options

We currently offer shipping with PostNL and DHL.

The available shipping options and applicable shipping costs are automatically shown at checkout based on your delivery address and order.

Order processing

Orders placed on business days before 3:00 PM are generally processed and shipped within 1 to 3 business days.

Orders placed after 3:00 PM will be processed on the next business day.

We do not process or ship orders during weekends or public holidays.

During busy periods, sales, promotions or other exceptional circumstances, processing may take slightly longer than usual. We will always do our best to get your order on its way as quickly as possible.

Delivery times

Once your order has been shipped, you will receive an email containing your Track & Trace information.

Delivery times depend on the destination country and the selected carrier. The estimated delivery time shown by the carrier is an indication and may occasionally be affected by circumstances outside of our control.

Please keep in mind that international deliveries may take longer than domestic deliveries.

Track & Trace

You will receive a Track & Trace link by email once your order has been shipped.

You can use this link to follow the progress of your delivery and view the latest available delivery information.

If you have not received your Track & Trace information, please contact us and include your order number.

International shipping

We ship to selected countries worldwide. Available destinations and shipping rates are displayed during checkout.

For international orders, delivery times may vary depending on the destination, local postal services and customs procedures.

Customs and import duties

For orders shipped outside the European Union, additional customs duties, import taxes or other local charges may apply.

These costs are determined by the destination country and are the responsibility of the customer. The Rose does not cover customs duties, import taxes or other charges imposed by local authorities unless explicitly stated otherwise.

Delayed or missing packages

Has your package not arrived within the expected delivery period? Please contact us with your order number and Track & Trace information.

We will check the shipment status and, where necessary, contact the carrier to investigate the delivery.

Carrier investigations can take several business days. If the carrier confirms that a package has been lost, we will work with you to find an appropriate solution.

Please note that delivery delays caused by carriers, customs, weather conditions or other circumstances outside our control may occur.

Incorrect delivery information

Please make sure that your delivery address is correct before completing your order.

If an order has already been shipped to an incorrect address provided by the customer, additional shipping costs may apply if the package needs to be resent.

Questions about your delivery?

If you have any questions about your order or delivery, please contact us with your order number. We are happy to help.

The Rose