Terms of service
Terms & Conditions
Welcome to The Rose. By using our website and placing an order, you agree to the terms and conditions below. Please read them carefully before using our website or purchasing our products.
1. General
These Terms & Conditions apply to the use of the The Rose website and all purchases made through our online store.
The Rose reserves the right to update these terms when necessary. The version applicable at the time of your purchase will apply to your order.
2. Products
We make every effort to display our products, colours, materials and specifications as accurately as possible.
Please note that colours may appear slightly different depending on your screen settings.
Some products may have small variations due to their materials, production process or finish. These variations do not automatically constitute a defect.
3. Prices
All prices displayed on our website are shown in the applicable currency and include VAT where required by law.
The Rose reserves the right to change prices at any time. Price changes will not affect orders that have already been confirmed.
4. Orders
By placing an order, you are making an offer to purchase the selected products.
Once your order has been successfully placed, you will receive an order confirmation by email.
The Rose reserves the right to refuse or cancel an order in exceptional circumstances, for example where a product is unavailable, an obvious pricing error has occurred or there are reasonable grounds to suspect fraudulent activity.
If we cancel an order after payment has been made, the full amount paid for that order will be refunded.
5. Payment
Payment must be completed using one of the payment methods available at checkout.
An order will only be processed once payment has been successfully received.
6. Shipping
Orders are processed within the timeframe stated in our Shipping Policy.
Delivery times are estimates and may vary depending on the destination, carrier and circumstances outside of our control.
For complete information regarding shipping, delivery times and missing packages, please refer to our Shipping Policy.
7. Returns and refunds
Consumers have the right to withdraw from their purchase within the applicable statutory withdrawal period.
For complete information regarding returns, exchanges and refunds, please refer to our Returns & Refund Policy.
8. Defective or incorrect products
If you receive a defective, damaged or incorrect product, please contact us as soon as possible.
Include your order number and, where relevant, clear photographs of the product and packaging so we can assess the situation and provide an appropriate solution.
9. Intellectual property
All content on the The Rose website, including photographs, product images, logos, text, designs, graphics and other materials, is protected by applicable intellectual property laws.
Content may not be copied, reproduced, distributed, modified or used commercially without prior written permission from The Rose.
10. Website use
You agree to use our website only for lawful purposes.
You must not use the website in a way that could damage, disable, overload or impair the website or interfere with other users' access.
11. Liability
The Rose makes every reasonable effort to ensure that the information on the website is accurate and up to date.
However, we cannot guarantee that the website will always be available, error free or completely accurate.
To the extent permitted by applicable law, The Rose is not responsible for indirect losses resulting from the use of our website or temporary inability to access the website.
Nothing in these Terms & Conditions limits any rights you have as a consumer under mandatory applicable law.
12. Privacy
Your personal information is processed in accordance with our Privacy Policy.
By placing an order, you agree that we may use the information necessary to process and deliver your order.
13. Applicable law
These Terms & Conditions are governed by the laws applicable in the Netherlands, unless mandatory consumer protection legislation in your country provides otherwise.
Any disputes will first be addressed directly with The Rose. Consumers may also have rights to use alternative dispute resolution or competent courts under applicable law.
14. Contact
If you have any questions regarding these Terms & Conditions, your order or our services, please contact The Rose through the contact details provided on our website.
The Rose