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Returns & Refund Policy

At The Rose, we want you to love your order. If something is not quite right, you can return your purchase. Below you will find everything you need to know about returns and refunds.

Return period

You can request a return within 14 days of receiving your order. After registering your return, you have another 14 days to send the item back to us.

To request a return, please contact us through our contact page and include your order number and the item or items you would like to return.

Return conditions

To be eligible for a return, the item must:

• Be unused and unworn
• Be in its original condition
• Show no signs of wear, damage or alteration
• Be returned in its original packaging where possible
• Be sent back within the applicable return period

Please make sure your return is packaged securely. The Rose is not responsible for returns that are lost or damaged during transit.

Return shipping costs

Return shipping costs are the responsibility of the customer, unless you received an incorrect or defective item.

Refunds

Once we receive and inspect your return, you will receive a confirmation by email.

If your return is approved, the purchase amount will be refunded using the same payment method used for the original purchase. We aim to process refunds as quickly as possible.

If you return your complete order, the standard shipping costs from the original order will also be refunded. Any additional costs paid for a more expensive shipping method are not refundable.

Defective or damaged items

Have you received an item that is defective or damaged? Please contact us as soon as possible.

Include your order number and clear photos of the item and packaging. Once we have reviewed the issue, we will provide an appropriate solution. Depending on the situation, this may include a replacement, repair or refund.

Incorrect item received

Did you receive an item that differs from what you ordered? Please contact us before returning the item. We will make sure the issue is resolved appropriately.

Exceptions

For hygiene reasons, certain products cannot be returned once their seal has been opened after delivery. This only applies to products where this restriction is necessary due to the nature of the product.

Personalised items and products made specifically for you may also be excluded from returns, provided this was clearly stated before purchase.

Exchanges

Would you like to exchange an item for a different size, colour or variation? Please contact us and we will be happy to look at the available options.

Questions about your return?

If you have any questions about your return or refund, please contact us. We are happy to help.

The Rose